Returns & Exchanges
At JHPUSA, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please ensure all garments are in their original condition to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals are intact and included.
Ship the Items
Print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at any authorized carrier location.
Receive Refund or Credit
Once our quality control team inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing